Refund policy

At Red Dreams, we strive to ensure you are completely satisfied with your purchase. However, if you need to return or exchange an item, please review our policy below.

1. Eligibility for Returns

• Items can be returned or exchanged within 7 days of delivery.
• Products must be unused, unwashed, and in original packaging with all tags intact.
• Due to hygiene reasons, undergarments are not eligible for return or exchange unless they are defective or incorrect.

2. Damaged or Incorrect Items

• If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery.
• Share clear pictures of the issue for quick resolution.
• We will offer a replacement or refund after verification.

3. Exchange Policy

• Exchanges are subject to product availability.
• Customers may be required to pay delivery charges for exchanges.

4. Refund Policy

• Refunds are only applicable in cases of defective or unavailable replacement items.
• Refunds will be processed via bank transfer or store credit within 5–10 working days after approval.

5. Non-Returnable Items

• Used or washed items
• Items without original tags/packaging
• Products purchased on sale or discount (unless defective)

6. Return Process

• To initiate a return, contact our customer support with your order number and issue details.
• Our team will guide you through the return procedure.

7. Delivery Coverage
We deliver all across Pakistan. Return and exchange policies apply nationwide.